At FLOAT SELECT, we deeply value the shopping satisfaction of every customer. Therefore, we have established the following return and exchange policy. If you have any concerns or are not satisfied with your purchased items, we will do our best to provide assistance.
Return and Exchange Policy:
Return and Exchange Time: Requests for returns or exchanges must be made within 7 days of receiving the product. If the item is defective or damaged (not due to human error), we will provide return or exchange services. After this period, we will be unable to accept any return or exchange requests. Product Condition: All items to be returned or exchanged must remain in new, unused condition, with the packaging, accessories, gifts, warranty cards, original packaging, and all accompanying documents or materials intact. Failure to meet these conditions may affect the eligibility for return or exchange.
Alcoholic Games: Refund requests will not be accepted for alcoholic game products once the packaging has been opened.
Return and Exchange Process:
Contact Us: If you wish to request a return or exchange, please first contact our customer service via our email (float@floatselect.com). Kindly provide your order number, detailed information of the purchased product, and the reason for the return or exchange.
Confirm Information:Our customer service team will verify your return or exchange details and provide you with the specific return address.
Refund/Exchange: Once we receive the returned item and confirm its condition, we will proceed with processing the refund or exchange. Refunds will be issued through the payment method you used during your purchase.
Important Notes:
The return shipping cost must be borne by the customer.
Returned or exchanged items must be properly packaged to prevent damage during the shipping process.
If a discount code or promotional offer was used during the purchase, the refund amount will be calculated based on the actual amount paid.
We appreciate you choosing FLOAT SELECT, and we are dedicated to providing the best shopping experience. If you have any further questions, please feel free to contact our customer service team, and we will be happy to assist you.
